Last updated: December 04, 2025
By accessing or using TheBuildingCloud platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.
TheBuildingCloud is a comprehensive smart building management platform that provides:
To use our Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
We offer different account types with varying features and limitations:
Paid subscriptions are billed on a monthly or annual basis in advance. Annual subscriptions receive a discount equivalent to 2 months free.
Certain features may incur additional charges based on usage, including but not limited to:
Payment is due at the start of each billing period. Failure to pay may result in service suspension or termination. All fees are non-refundable except as required by law or as explicitly stated in these Terms.
We reserve the right to modify our pricing with 30 days' notice. Existing subscribers will be notified via email before any price changes take effect.
You agree not to use the Service to:
You retain all rights to your data. By using our Service, you grant us a license to use, store, and process your data solely for the purpose of providing the Service.
You are responsible for ensuring that your use of CCTV cameras, video recording, and audio recording complies with all applicable privacy laws and regulations. You must provide appropriate notices to individuals who may be recorded.
While we implement backup procedures, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss.
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. Planned maintenance will be scheduled during off-peak hours when possible.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
The Service, including its original content, features, and functionality, is owned by TheBuildingCloud and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our Service may integrate with third-party services including:
Your use of third-party services is subject to their respective terms and conditions.
To the maximum extent permitted by law, TheBuildingCloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
You agree to indemnify, defend, and hold harmless TheBuildingCloud and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period.
We may terminate or suspend your account immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
Upon termination, you will have 30 days to export your data. After this period, your data may be permanently deleted. All provisions of the Terms which by their nature should survive termination shall survive.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
You are responsible for ensuring that your use of the Service, including the deployment of CCTV cameras, access control systems, and recording devices, complies with all applicable local, national, and international laws and regulations, including but not limited to:
If you use our API or webhook features:
Our target uptime is 99.9%. In the event of extended outages exceeding our SLA commitment, Enterprise customers may be eligible for service credits as outlined in their subscription agreement.
Support levels vary by plan:
We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
These Terms constitute the entire agreement between you and TheBuildingCloud regarding the Service and supersede all prior agreements and understandings.
If you have any questions about these Terms and Conditions, please contact us:
By using TheBuildingCloud, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.