Issues & Ticketing
From report to resolution
Residents and staff raise issues in minutes. Operators assign categories, priorities, and teams—then track every ticket until it is closed.
Stop chasing WhatsApp threads and paper notes. Issue reporting lives inside your building platform with clear status, ownership, and history.
From resident report to assigned resolution
Intake
Residents & staff
Tracking
Status to close
Ticketing built for buildings
Capture the right details once, then move work through categories, assignees, and status.
Resident & staff intake
Let the right roles submit issues with photos, categories, and location context.
Categories & priorities
Route electrical, plumbing, security, and parking issues with clear urgency.
Team assignment
Hand tickets to the right engineers or operators and track ownership.
Status tracking
New → in progress → resolved—everyone sees where the work stands.
Notifications
Keep reporters and assignees informed as tickets move forward.
History & reports
Look back at closed issues for SLAs, patterns, and building health.
Simple lifecycle
Report
Resident or staff submits an issue with details
Triage
Ops categorises and sets priority
Assign
Ticket lands with the right team
Close
Resolution recorded and reporter updated
Included on Pro & Enterprise
Close the loop on building issues
Give residents a proper channel and give your ops team a queue they can actually manage.