Welcome to the official support hub for TBC Intercom, the smart video intercom and access app by TheBuilding.Cloud. Reach our specialists, explore self-help resources, or submit a detailed request for follow-up.
Direct Email
help@thebuilding.cloudPhone (UK)
+442078872244Support Hours
Monday – Friday, 09:00 – 18:00 (GMT)
Outside hours? Leave a message and we’ll respond next business day.
Revisit the onboarding email for downloadable quick-start guides, setup steps, and QR codes tailored to your property.
Request welcome packShare as much detail as possible about the issue you are facing. Our specialists respond within one business day.
Average response: under 4 hours*Prefer real-time assistance? Call our UK support line during business hours or schedule a callback at a time that suits you.
Call nowFill out the form below and our support engineers will get back to you shortly. You’ll receive an instant confirmation email once we have your request.